Meet The Customer Service Team

It’s time to put a face to the voice (or email signature) that helps you with all of your questions and queries. Introducing the award winning Philip Morris and Son Customer Service Team…

We absolutely thrive on quality of customer service; it plays a huge role in what makes Philip Morris and Son a unique independent business. Every day our in store and office staff  aim to provide our customers (old and new) with an exceedingly high level of service. It may be a cliché to say (but then again clichés are clichés for a reason) but as long as our customers are happy, we are happy too! There is nothing more satisfying than seeing someone leave our store with a huge smile on their face, or receiving an email of many thanks.


Customer Service Team Manager

Alex is the backbone of the Customer Service Team. He manages the team from day to day to make sure that everything is running smoothly and efficiently. Alex has worked his way up in the Philip Morris and Son business from a young apprentice to a fully qualified supervisor. In his spare time Alex is an avid football player, and can often be seen shooting clays on a Sunday.



Customer Service Team Member

Sean is a whizz in the workplace, he’s always on top of daily tasks, and is more than happy to help wherever he can. Sean is currently an Apprentice studying his NVQ Level 2 in Customer Service; he is on the verge of moving up to Level 3 very soon! Sean loves soaring through the Herefordshire countryside on his bike when he’s not in the office.




Customer Service Team Member

Meet Meg, she specialises in all  customer orders regarding the Domestic Department. Megan also works in the returns department, as well as answering customer calls and emails. Her bubbly personality helps the team to stay on their feet at all times. She is a member of Herefordshire Young Farmers and has a keen interest in agricultural photography.



Customer Service Team Member

Claire has only been working with Philip Morris and Son for a mere 6 months, yet she has fitted in perfectly. Claire is equally as hard working as she is caring; she takes pride in her work, and loves to help our customers no matter what the situation is. Claire is extremely organised, playing a crucial role in our day to day admin. Her interests consist of healthy eating, adventurous walking, and relaxing with a pleasant book.

You can chat to us via telephone, email or online chat, whatever is easiest for you… Our customer service team are always on hand to help between the hours of 8.00 am and 5.30 pm, Monday to Saturday.


I will be keeping you up to date with all of the latest company news and buzz surrounding Philip Morris and Son. So if you want to stay in the loop, then keep an eye out for my regular blog posts.

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